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Start Here

Operations is your central index for FOH essentials, policies, safety, and shift SOPs.

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Purpose

Centralize operational SOPs with a consistent, easy-to-scan layout.

Scope

All management positions, FOH and BOH.

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Review this First

Order of Service

• Sets timing and recovery playbooks for FOH. </aside>

Most Common Operations SOPs

Wine Night

Important Links

Important Contacts

Holland Tasting Tour (Linda Kaiser)

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How to Use This Hub

• Open the SOP you need and follow its step-by-step section
• Use Quick links below for the most common FOH references </aside>

Operations SOPs

Review Cards

Menu Change

Gift Certificates

• More SOPS

Management Job Descriptions

General Manager Role & Expectations 

General Manager Scheduling Requirements

Kitchen Manager Role & Expectations 

• More Jobs

FOH Essentials

• Bar
• Pacing
• Positions

FOH Promotions and Policies

• Stone Club
• Claiming Rewards
• myWaverly Rewards

Safety and Compliance

• Allergy 101
• Harassment Policy
• Customer Illness Report Handling
• Checking ID & Legal Responsibilities

Shift Operations

• Water Service
• Silverware Rolling
• Closing Procedure
• More SOPs