In any emergency, protect people first, then call for help. Assign one person to call and one to guide guests out. Document what happened and actions taken in the maintenance or incident log immediately after.

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Life‑Threatening Emergency

• Call 911 now
• Evacuate if there is fire, gas odor, or structural risk
• Grab first‑aid and AED if needed
• MoD coordinates and meets responders at the door </aside>

🚨 Emergency Services

Emergency Number: 911

📞 Holland Non‑Emergency

Phone: 1-800-249-0911

🏢 Landlord — John Hutchinson

Phone: (616) 403-8141

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Facility Maintenance

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• Log issue, severity, and actions in the maintenance log
• For non‑urgent items, notify MoD before contacting a vendor
• For urgent issues affecting service, MoD contacts vendor and documents ETA

Maintenance Contacts

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Fire Protection

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• If alarm sounds or visible smoke/flames: pull alarm, evacuate, call 911
• Use correct extinguisher type when safe to do so
• MoD completes incident report post‑event

Contacts

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Cleaning & Dish Machines

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• Identify if issue is outage, leak, dose error, or supply need
• Gather account number and last service date before calling