Periodically throughout the year, we welcome groups of visitors to Waverly Stone who arrive under reservations made by Linda Kaiser. Linda is one of our most valued and cherished customers, known for organizing and leading comprehensive culinary tours that showcase the diverse dining experiences available in Holland. Her popular "Taste of Holland" tour brings groups to several distinguished local restaurants, with Waverly Stone being a featured highlight of the experience. To ensure smooth operations and proper billing procedures, we have established specific instructions for processing and charging these tour groups to Linda's dedicated account.
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At a Glance
- Greet the group lead and confirm "Taste of Holland" with Linda Kaiser as the billing contact.
- Seat per reservation notes and keep the visit to the scheduled time window.
- Follow the three-step Coverage and Payment flows below.
- Charge to Linda Kaiser's designated account as shown. Ask the MoD for verification if anything is unclear.
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MoD Verification Script
"Hi, can you confirm this is the Taste of Holland group billed to Linda Kaiser, for [headcount] at [time window]?"
Coverage
The Taste of Holland Tour groups follow a carefully planned and consistently implemented structure that has been refined over multiple successful tours. This standardized approach ensures that each visiting group receives the same high-quality culinary experience while maintaining operational efficiency for all participating establishments:
Coverage visuals
Payment visuals
Payment Steps
- Open the table in Toast. Use the reservation name. Split checks only if the tour sheet specifies.
- Apply the "Taste of Holland — Linda Kaiser" house account or comp code exactly as shown in the images.
- Verify subtotal, tax treatment per agreement, and gratuity policy before finalizing.
- Print an itemized receipt. Obtain the tour lead’s signature if required. Place the copy in the nightly drop.
- Log any variances and notify the MoD immediately.
Edge Cases and Escalation
- Name mismatch: Do not charge. Hold the check and call the MoD to verify the booking.
- Headcount variance: Serve per arrival. Bill per the verified count. Note variance on the receipt.
- Time overrun: Prioritize pacing to protect the next stop. Page the MoD if the group is >10 minutes over.
Escalation and References