Objective

Provide a clear outline of what to do for the Server Review Cards.

Scope

All FoH.

Procedure

1. Before the Shift

• Ensure you have enough review cards stocked in your server book or apron for the entire shift.
• Write your first name clearly in the designated area before service (or as you distribute each card).
• Confirm cards are clean, not bent, and professionally presented.

2. During Service

• Deliver exceptional hospitality throughout the guest experience (attentiveness, timeliness, and follow-through).
• Identify ideal moments to present the card:
  • After a positive comment or compliment
  • When guests mention they’re locals or repeat customers
  • As you drop the check with a smile and genuine gratitude

🗣 Example Script

“It was my pleasure to serve you tonight! If you enjoyed your experience, it would mean a lot if you could drop us a quick 5-star review. Just scan this card — it goes straight to our page!”

3. Card Distribution Guidelines

• Each server must hand out one card per table (not per guest unless requested).
• Cards should never be left on empty tables or counters. They must be presented personally.
• Cards must include the server’s name before being given.
• Do not pressure guests — invite warmly and thank them for their visit regardless.

4. End of Shift Accountability

• Each server is expected to distribute a card to every table served.