myWaverly Rewards is our guest loyalty program designed to reward repeat visits and encourage long-term customer relationships. Guests who sign up earn 10% cash back on qualifying purchases, which can be redeemed on future visits. The program is free to join and available through our online ordering platform or in-store at the point of sale. This program is an important part of our guest experience strategy and should be promoted when appropriate. It is intended exclusively for guests and not for employee use.

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Quick Summary

Guest-only loyalty program with 10% cash back on eligible purchases
Employees may not enroll, earn, or redeem rewards for themselves or other staff
Misuse is considered theft and may lead to disciplinary action up to termination </aside>

FOH Promotion Script

“We have myWaverly Rewards for guests — you earn 10% back on eligible purchases. Want me to text you the signup link? Note: staff aren’t eligible to use or earn on employee purchases.”

Using myWaverly Rewards Program

The myWaverly Rewards program is a loyalty initiative designed exclusively for guests to encourage repeat visits and reward customer loyalty with 10% cash back on eligible purchases. It is strictly prohibited for employees to enroll in, use, or process transactions under this program for themselves or other staff.

Examples of prohibited activities include:

Using your personal phone number, email, or payment method to accumulate rewards
Creating a fictitious guest account to accumulate loyalty rewards
Requesting that a guest scan or provide their rewards account information for an employee's personal transaction
Using a friend's or family member's rewards account for employee purchases
Processing a transaction using a guest's rewards account when that guest did not pay for the meal

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Using the myWaverly Rewards program as an employee is a serious violation of policy and is considered theft. Any misuse of the program will result in disciplinary action, up to and including termination.

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Do/Don’t Reference

Do	Don’t
Promote sign-up to guests making their own purchases	Use your own phone, email, or payment method to earn rewards
Ask if a guest wants to link their rewards to their transaction	Create fake or “test” accounts to accumulate rewards
Process rewards only when the guest is paying for the meal	Use a friend’s or family member’s account for employee purchases
Notify a lead or manager if you see suspected misuse	Apply a guest’s account if that guest did not pay

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Our loyalty program is an important tool for building lasting guest relationships. It must be protected and used only as intended.

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Monitoring and Audits

Run periodic checks for accounts tied to staff emails, phone numbers, or payment methods
Review transactions where rewards applied but payer name differs from guest on account
Document findings and escalate per policy.
- For consistency, align with Employment Policies.