<aside> 🧭

Overview

What each FOH and BOH role does, the core responsibilities, and the standards that keep service smooth. Time: 5–10 min.

</aside>

Support Staff

Support staff set the tone at the door and keep service moving through seating, running, and resets. The role splits into Host and General Support.

At a Glance

• Greet every party upon entry
• Keep reservations and waitlist accurate
• Seat with pacing aligned to kitchen capacity
• Food running is everyone’s job. Verify plate and table every time
• Stay visible at host stand when not seating or running

Micro‑Timings

• Greet at door: immediate
• Record party at table: within 2 minutes of seating
• To‑go order entry: before hanging up the phone
• Seat ready table: within 3 minutes

Core Responsibilities

• Set tone at the door with immediate greeting and accurate quotes
• Manage reservations, waitlist, phones, and to‑go entries
• Seat with pacing aligned to kitchen capacity
• Run food with 100% plate‑to‑table accuracy and reset quickly