Objective

Check points and redeem rewards smoothly at checkout.

Scope

Servers, bartenders, hosts, and MoD handling POS transactions.

Quick Checklist

• [ ] Look up guest account
• [ ] Confirm available points
• [ ] Apply chosen reward per policy
• [ ] Confirm new balance and total with guest

Step‑by‑Step (Toast)

1. Open guest check
2. Locate Rewards or Loyalty in Toast
3. Search guest by phone or name and confirm account
4. Review available rewards or points balance
5. Apply reward selected by guest
6. Confirm updated total, then take payment

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Explain Options Briefly

“You have X points, redeemable for $Y off today or you can keep saving.”

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Troubleshooting

• Account not found: confirm phone, try name, or create new per policy