Position Summary

Title: General Manager (GM)

Reports to: Director of Operations

Direct Reports: FOH Managers, BOH Managers, Administrative Assistant

The General Manager is responsible for daily restaurant operations, team leadership, and implementing directives of the Directors. This role ensures that both front-of-house and back-of-house run smoothly, consistently delivering excellent guest experiences, strong financial performance, and a healthy team culture. The GM is the bridge between vision (Director of Operations) and execution (managers and team members).

Purpose of the Role

• Free the Owner/Director from daily management responsibilities to focus on strategy, growth, and vision.
• Ensure managers and team members are aligned, accountable, and consistently driving toward excellence.
• Uphold company culture: professionalism, servant leadership, and “nobody is above any job.”
• An initial ownership stake will be awarded contingent on performance, alignment, and credibility after a thorough evaluation of performance following 1 year in the role.
• Provide opportunities for increased ownership over time, tied to results, leadership, and long-term commitment to the business.

Core Responsibilities

Leadership & Accountability

• Lead weekly manager meetings (without Owner present).
• Hold managers accountable daily for follow-through on assignments, standards, and deadlines.
• Set the tone of professionalism through timeliness, organization, and consistent follow-up.
• Lead by example through a servant leadership style while maintaining authority and respect.

Operations Oversight

• Oversee daily restaurant operations (service, kitchen, bar, catering, facilities).
• Ensure guest experience standards (hospitality, food quality, service speed).