At Verfolia, we're dedicated to empowering your job search and revolutionizing how you connect with opportunities. Our Support Policy outlines how we provide assistance to ensure your experience with Verfolia is smooth and successful.

1. Our Commitment to You

We strive to provide timely, helpful, and clear support to all our users. Our goal is to help you maximize the benefits of Verfolia and navigate any challenges you might encounter.

2. Support Channels

We offer several ways to get the help you need:

Help Center / Documentation: Our comprehensive Help Center (accessible via docs ) is your first stop for answers. It contains detailed guides, tutorials, and FAQs covering all aspects of Verfolia.
Email Support: For specific issues, account-related questions, or technical problems, you can reach our support team via email.
- Email Address: melroy@verfolia.com
In-App Support Widget (Future): We plan to integrate an in-app chat or support widget for quick questions and immediate assistance.
Community Forums (Future): We envision building a community forum where users can share tips, ask questions, and help each other.

3. Scope of Support

Our support team is here to assist you with:

Technical Issues: Bugs, errors, or unexpected behavior within the Verfolia platform.
Feature Usage: Guidance on how to use specific features (e.g., building your profile, interpreting analytics, using the AI Assistant).
Account Management: Questions about your Verfolia account, login issues, or profile settings.
Privacy & Security Concerns: Any questions or concerns related to your data privacy and platform security.
General Inquiries: Questions about Verfolia's mission, future features, or general feedback.

4. What Our Support Does Not Cover

While we aim to be as helpful as possible, there are certain areas outside the scope of our direct support:

Personal Career Coaching: We cannot provide personalized career advice, resume critiques (beyond platform features), or job placement services. Our tools are designed to empower your own job search.
Third-Party Software/Services: We cannot provide support for issues related to your internet browser (beyond Verfolia's compatibility), your operating system, or any other third-party applications you use.
Custom Development: We do not offer custom development services or modifications to the platform for individual users.

5. Response Times

We aim to respond to all support inquiries as quickly as possible. Our typical response times are:

Critical Issues (e.g., platform outages, login failures): Within 4-8 business hours.
General Inquiries & Feature Guidance: Within 24-48 business hours.

Please note that response times may vary during peak periods or for complex issues requiring investigation.

6. Providing Feedback

Your feedback is invaluable in helping us improve Verfolia. We encourage you to share your thoughts, suggestions, and ideas with us. While we may not respond to every piece of feedback individually, we review all submissions and use them to shape the future of our platform.

7. Changes to this Support Policy

Verfolia reserves the right to update this Support Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Support

For support, please email us at: melroy@verfolia.com