Learn how to build a knowledge base to centralize information — no juggling documents or searching across platforms.
How creating knowledge bases in Notion improves communication and collaboration
At most companies, information lives in too many places, making it hard to know where to find what. A knowledge base system connects your team to the knowledge it needs with a single source of truth.
Maintaining this comprehensive system will reduce repetitive questions and speed up your day-to-day work.
Notion knowledge bases let you:
Create a wiki of all your company's knowledge
Organize pages so they're easily shared, found, and used
Allow teams to customize their specific knowledge
Break down information silos with accessible and organized documentation
How can I create a knowledge base with Notion?
Create a Notion account and invite your team
Create a new page in your team or company workspace to act as your knowledge base homepage.
Add sub-pages for different types of information or resources.
Use headings, tags, and properties to make your pages easier to navigate.
What are the types of knowledge bases?
There are two main types of knowledge bases: internal and external. Internal knowledge bases — like team wikis and knowledge vaults — are used only within a company. External knowledge bases are customer-facing and can include self-service docs, tutorials, and FAQs to improve the customer experience and reduce the volume of customer support tickets.
What should a knowledge base contain?
A knowledge base should contain relevant and up-to-date information for your team or customers, like company policies, procedures, and product information. Knowledge base software usually offer customizable templates to let you start with the basic categories and build to meet your team’s needs.
How does a knowledge base improve productivity?
Good knowledge management practices streamline communication and information sharing. Instead of asking another team member about a certain piece of documentation, you can quickly find the information you need yourself, saving everyone time and energy.