Prezly's internal documentation structure

Your internal company documentation is essentially the collective brain of your team.

- The better your internal documentation, the faster you can onboard new team members
- Redundancy, make sure that never just a single person knows how a process works
- Processes and decisions that impact one team often have implications for the rest of the company, which is why it's important to avoid storing knowledge in silos
- Start from the customers: When creating your internal documentation, it's important to remember that its ultimate goal is to serve your customers better.