This template will help you organize your customer service. You can follow your customer claims and find solution quickly for technical & logistics issues
A Team section with 3 subpages
A "Team & responsibilities" where you'll find the list of your team members with their information.
"Contact & partners" which is a databse of all your external contacts, their mail, phone number etc...
"Department" where you'll see all departments of your company and the number of employees in each department.
A Tool section with 4 subpages :
Your "General terms & conditions of sales"
A "Ticket Management tool" page where you can detail how this tool is working
A "Help Center Articles" databases with all articles of your help center (published, to be published etc...)
A "Care Follow-up" section with 3 subpages :
"Are you delivering to my country ?" which help you follow customer demands for country deliveries
A "Customer claims" dashboard which helps you follow all of your customer claims (can be linked to your ticket management tool), the priority of their demand and the problem they met
A "Customer returns" dashboard on which you can follow all of your customer returns and what you should do with them (only for companies selling physcial products)
A "Process" section where you can write down all the processes of your customer service based on the customers' claims.
A "Quality Management" section where you can find all issues encountered by your customers sorted by # of claims.
A "Project" section which uses my "Project Management" Template.