Published in First Block

First Block with Mathilde Collin, Co-Founder and CEO of Front

By Anastasia Crew

Head of Notion for Startups

1 min read

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Welcome to First Block, a Notion series where founders and executives from the world's leading companies tell us about the many “firsts” of their startup journeys. Hosted by our Co-founder and COO Akshay Kothari, this series explores the many ups and downs that founders face as they build their companies, and what they've learned along the way.

Mathilde Collin is the Co-founder and CEO at Front. Front is a customer operations platform that enables teams to streamline communication and deliver exceptional service at scale.

In this episode, we do a deep-dive into:

  • The “why” behind Front

  • Why having a supportive network is so important when starting a business

  • The role of customer service in a company's success

  • How transparency is key to employee engagement

  • The strategy behind hiring your first ten employees

  • How difficult conversations build solid foundations

What’s in this episode:

  • 00:00 Intro & Founder Journey

  • 04:27 A Story Behind Front

  • 12:48 First Customers

  • 15:42 The Importance of Self-Care

  • 19:10 Employee Engagement

  • 31:45 Productivity vs Engagement

  • 36:57 Radical Transparency

  • 42:16 Hiring Framework

  • 44:20 A Day in the Life of Mathilde Collin

Read the full transcript here:

Episode four transcript

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