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The entry point for organizations evaluating Kleros. This page follows a simple sequence: what Kleros is, what it can do for your organization, and how to begin. Every linked page is self-contained, so you can go deeper wherever it makes sense for your context.
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Visit the Enterprise Product Page
Visit the Enterprise Product Page
Kleros is an online dispute resolution platform. Organizations use it to resolve complaints from customers or citizens quickly, at low cost, and with a demonstrably impartial process.
A panel of independent evaluators reviews the evidence submitted by both sides, applies a pre-agreed ruleset called the Dispute Policy, and issues a decision. The process runs entirely online. Most cases conclude in days.
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Kleros is not a replacement for courts or legal counsel. It operates as a fast, credible option for low and medium-value disputes before those channels become necessary.
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Cases resolved
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Escalated to courts or regulators
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Compliance rate Every case resolved through Kleros Enterprise to date, the organization has complied with the ruling
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Typical resolution time
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Recognized by: United Nations (UNCTAD, UNCITRAL), European Commission, WIPO, Thomson Reuters, University of Oxford, Stanford Blockchain.
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Read the full What is Kleros page
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Kleros applies to any situation where an organization needs a fast, impartial, and credible way to resolve a dispute with a customer, citizen, or counterparty. The use case determines the implementation, not the sector.
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Government agencies use Kleros to resolve citizen complaints about providers — consumer protection disputes, neighborhood disputes, and related matters — through a fast, fully online process. Evaluators are citizens selected against criteria defined by the government body.
Active integrations: Municipality of Junin (OMIC), Lavalle Mendoza, Judiciary of Mendoza
→ Open the Municipal and Public Sector page
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Kleros serves as a neutral arbitrator for payout disputes between policyholders and insurers. The panel reviews the evidence and the policy terms and issues a ruling on whether the claim should be paid. Applies to both indemnity and parametric insurance.
Active integration: MetLife Mexico (100% adoption among users with access)
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Transaction disputes, account decisions, and service disagreements. Kleros replaces or supplements the final stage of the customer experience process, providing an independent decision that reduces churn and regulatory referrals.
Active integration: Lemon Cash — 78% retention post-integration, 2,500+ cases resolved, 0% escalated
→ Open the Fintech and Financial Services page
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Trademark disputes, domain name conflicts, and content ownership claims. Kleros Curate provides a decentralized curation mechanism for IP registries, and Kleros Court handles contested IP decisions.
Use cases: trademark and brand protection registries, domain disputes, content ownership claims
→ Open the Intellectual Property page
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When a customer disagrees with a company decision, the dispute goes to a Kleros panel instead of internal support. Both sides submit evidence. The panel applies the Dispute Policy and issues a ruling. Retention improves even when rulings go in the company's favor, because customers trust the independence of the process.
Relevant integrations: Lemon Cash, MetLife Mexico, Aerolineas Argentinas
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Contract disputes between businesses. Kleros can function as binding arbitration via a pre-agreed arbitration clause, as a source of technical expert opinion for formal proceedings, or as a mock trial before litigation. A Kleros ruling was enforced in a Mexican court in 2021 — the first documented case of blockchain-based arbitration enforced in a physical court.
→ Open the Arbitration and Commercial Disputes page
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Getting started requires no technical work. Integration is designed to start simple and expand only if needed. Most organizations begin with a free 3-month pilot before deciding on longer-term arrangements.
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