<aside> ⚠️
Payout disputes between claimants and insurers are structurally difficult to resolve fairly. The insurer's internal team is perceived as conflicted. Formal arbitration is expensive relative to the claim value. Unresolved disputes carry regulatory and reputational risk.
</aside>
<aside> ⚖️
Kleros acts as a neutral third party. The question posed to the evaluator panel: given the evidence and the policy terms, should the claim be paid?
</aside>
| Product type | How Kleros applies |
|---|---|
| Indemnity insurance | Kleros evaluators review the claim, the evidence, and the policy terms to determine whether the claim should be paid |
| Parametric insurance | Kleros verifies whether the agreed trigger conditions have been met (e.g., weather events, service outages) |
| Step | Action |
|---|---|
| 1 | Claimant submits dispute via simple form (approximately 5 minutes) |
| 2 | Insurer submits response and documentation |
| 3 | Both submissions reviewed by evaluators against the Dispute Policy |
| 4 | Decision issued within days |
| 5 | If claim is upheld, payment is made per the ruling |