Learning resources and frequently asked questions to get you started using Alura Market, for freelancers and buyers. If you have any questions, don't hesitate to reach out!

General FAQ


General information about the Alura Market platform and how to use it!

About the marketplace

How does the Alura marketplace work?

Why use Alura Market?

How do you keep the marketplace Safe & Secure?

What countries & currencies does Alura Market support?

Managing your account

What if I forgot my password?

How do I change my profile info?

How do I change my email?

How do I change my username?

How do I create an account?

How do I change my password?

How do I delete my account?

Buyer Help


The most popular questions and answers about buying on the Alura Marketplace.

Common buyer questions

How does the Alura Market screen freelancers?

How do I search for a freelancer?

How can I contact a freelancer?

What should I look for in a freelancer?

A freelancer asked for my email, should I give it to them?

Orders

How do I place an order?

Can a freelancer create a custom order for me?

What do I do if I'm unhappy with an order?

How and when do I mark an order as complete?

How do I leave a freelancer a review?