My main focus for this week was to find a company that lacked good customer service with a chatbot, and I wanted to show why Zendesk is a good solution. I also wanted to create a Loom video to demonstrate how to set up the chatbot and how to view and operate messages from customers.
This week I learned how to successfully install Zendesk to a website and how to view and operate the messages that were sent from customers. I also learned how to customize and design the chatbot to reflect a company’s branding
My goal this week was to find a website that needed a chatbox and I felt Chrono24 ****was a good choice due to the number of questions they probably get asked about their service.
My other goal was to find and learn how to use a chatbot that I was comfortable using. I chose to use Zendesk because of the many features it has like automatic messaging and creating snippets for faster answers. I also created a loom video to demonstrate how to install it here.
The plans I have for week 3 of my project are to make snippets using a Zendesk feature or also use TextExpander to make replies faster and easier so you don't have to type the same reply over and over, which would definitely save time. I also want to set up a trigger message that would send messages back to customers who activate the trigger with keywords in their message.