Problem

The Doorbell LED indicator didn't turn to steady white during the pairing process.

Troubleshooting Tips:

If the LED indicator light, did not turn a steady white during the paring process, the Doorbell and the Base Station are not yet connected.

Before you begin the step to pair the Doorbell and Base Station, confirm the Doorbell LED status, and follow the recommended action.

Connect Base Station to Doorbell

1. Press the Base Station button one time. When the Base Station LED light flashes slowly, tap Next.
   • If the LED does not flash slowly, wait a few more seconds. The Base Station may still be configuring the WiFi signal.
2. Insert the fully-charged, Doorbell battery. Find the reset button located on the back of the Doorbell, and use a pin to press the reset button once. When the LED indicator turns to steady white, tap Next.
   • LED indicator did not turn to steady white? See: Doorbell LED indicator didn't turn to steady white.
   • If you get a "Connection Error", wait a few seconds more before proceeding to the next step. The Base Station may still in the process of connecting to the Doorbell.
3. Ring the Doorbell to test the connection between the Base Station and Doorbell. Tap Continue.
   • If the Doorbell rang, but the Base Station did not chime, wait for 60 seconds. It will take extra time for the first connection.
   • No ring? See: The Base Station didn't ring when I pressed the Doorbell.

You can also see the Set Up Guide for more detailed information and guidance.

You can also see the Set Up Guide for more detailed information and guidance.

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