Create and maintain a guest-focused, professional environment.

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At a Glance

• No personal phone use on shift; breaks only
• Answer ringing phones when free. Order: Host → Server → Bartender → MoD
• Progressive discipline for violations </aside>

Personal Phones

• Not permitted while on the clock, except in designated break areas during scheduled breaks.
• Keep phones on silent and stored away from workstations.
• Limited work-related use allowed only if it does not interfere with duties. Managers may verify.
• If expecting an urgent call, inform a manager before your shift.

Social Media and Texting

• No personal texting, social media, or browsing during shifts.

Work-Related Phone Use

• Answer ringing phones promptly when not assisting a guest.
• Responsibility order if unclear: Host → Server → Bartender → MoD
• Use company phones for guest support and orders only. No personal calls on company lines.

Consequences

• Progressive discipline may apply: verbal coaching, written warning, then escalation up to termination.

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Questions about this policy? Speak with a manager.

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Related Policies

Parking

Phone Use

Attendance

• More Policies

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