Last updated: May 2026

<aside>

Provider-Patient Communication Guidelines — Review the approved methods for contacting patients. Providers should never use personal phone numbers or personal email to contact patients. See Provider-Patient Communication Guidelines.

</aside>

Call-Through Process

How to call patients by phone without sharing your personal number. All patient calls must be routed through Klinic's call-through system.

Call-Through System (Provider Guide)

No Shows, Cancellations, & Rescheduling

How to handle missed appointments, what to document when a patient no-shows, and how patient-initiated rescheduling works.

• How to Handle No-Shows
• Patient Rescheduling

Scheduling & ERX

Coming soon.

Internal Referral Process

Coming soon.

<aside>

Back to Klinic Knowledge Hub

</aside>