Last updated - April 2026

Rescheduling can happen in a few different ways depending on who initiates it. This page explains what to do in each scenario.

Patient reschedules on their own

Patients can reschedule their own appointments through the Klinic Care app. When a patient reschedules, you will receive an email notification and your calendar will reflect the updated appointment automatically. You do not need to take any action.

If you still see the original appointment in Healthie, mark its status as Rescheduled using the standard appointment status dropdown. For a full overview of appointment statuses, see How to Mark Appointments in Klinic EHR.

Provider reschedules a patient

If you need to move a patient's appointment, you can handle this directly in Healthie. Both of the following steps are required:

• Mark the original appointment status as Rescheduled using the standard appointment status dropdown
• Create a new appointment for the updated date and time

Marking the original as rescheduled without creating a new appointment leaves the patient without a confirmed slot.

If you would prefer assistance or have multiple appointments to move, reach out to the care coordination team at care@klinic.com with:

• The patient's Healthie ID
• A brief note on the reason for rescheduling
• The time the patient needs to be moved to

Before handing off, mark the original appointment status as Rescheduled in Healthie to avoid charting errors.

Patient contacts the care team to reschedule

Patients sometimes contact the care team directly by call or SMS to request rescheduling, particularly when no availability is showing in the app for their preferred time. The care team will handle this on their end. No action is required from you.