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⚠️ Quick Rule for Provider–Patient Communication
Providers should not communicate with patients outside of Klinic's approved communication methods. This includes personal texting, personal email, calling patients from a personal phone, or using the EHR's built-in chat feature.
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If patient follow-up is needed, either call the patient using the call-through phone method (see Call-Through Phone Guide) or notify the care coordination team at care@klinic.com so they can follow up with the patient.
Example: If a patient needs follow-up instructions after a visit, email care@klinic.com and the care team will contact the patient.
Klinic Medical centralizes patient communication through the care coordination team so that patient requests are tracked, handled promptly, and escalated to the provider when clinical input is needed.
When providers communicate with patients through personal channels, several issues can occur:
Centralizing communication protects both patient safety and provider time while ensuring requests are handled consistently.
Providers may communicate with patients directly only through the following clinic-approved method.
If a provider needs to speak directly with a patient, they should place a call using the call-through phone system. This protects provider privacy and keeps communication within clinic processes.
For a full overview of what personal information Klinic does and does not share with patients -- including name display options -- see Provider Identity and Privacy.
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