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Start Here

FOH SOPs for fast answers during service. Short steps, clear checklists.

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Purpose

Equip FOH with consistent, scannable procedures and scripts.

How to Use This Page

• Use the sections below to jump to the right SOP
• Follow each SOP’s Step-by-step and Quick checklist
• Escalate blockers to the MoD

Safety and Compliance

Short, immediate-action procedures to protect guests and team.

Allergy 101

Handwashing

Customer Illness Report Handling

Guest Journey and Service

Standards from greeting to farewell.

Table Reset

Water Service

Order of Service

• More SOPs

POS and Promotions