Whether you’re serving guests, crafting drinks, or turning tables, the Front of House sets the tone for the entire experience. Use this path to get oriented fast, build core skills, and find resources when you need them.

Purpose

Get FOH ready for the floor with core skills and standards.

Duration: Est. 3–4 shifts.

Step 1: Reservations and Scheduling — 20 min

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Support Staff: Complete this first. Server or Bartender trainees may skip, though it’s recommended for all.

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Learn how to manage bookings, waitlists, and table assignments. Reduce wait times and keep service flow smooth during peak hours.

Yelp Reservations & Scheduling

Role Tips

MoD Notes

Step 2: POS Fundamentals (Toast) — 45-55 min

Complete the 30‑minute interactive tutorial covering order entry, modifiers, split checks, payments, and quick troubleshooting.

Toast Classroom

Role Tips

MoD Notes

Step 3: Service Flow and Guest Experience — 25 min

Understand each stage from greeting to farewell. Learn timing standards, handling special requests and dietary needs, and recovery basics.

Customer Experience

Role Tips

MoD Notes