<aside> 🔵

Start Here

Yelp Guest Manager is our system of record for reservations, waitlist, and table status. This module teaches hosts, servers, and MoD how to seat smoothly, protect pace, and capture accurate guest info.

</aside>

Learning Objectives

• Understand where and how reservations and waitlist entries are created
• Capture complete, accurate guest details every time
• Assign and turn tables to support pacing targets
• Communicate allergies and special notes to the floor and kitchen

Timebox and Prerequisites

• Time: 20–30 minutes
• Prereqs: Basic FOH orientation. Access to a tablet with the Yelp app signed in.

<aside> 📖

What You’ll Use

• Tablet at Host stand or iPad

• Yelp Guest Manager app

• Floor map with table numbers

  Floor Chart

</aside>

External Resources

• Yelp for Business Help Center: Open the knowledge base

Procedure

1. Create or Confirm a Reservation

1. From Reservations, select Add party.
2. Confirm party size and date/time. We target a maximum of 3-6 tables per 15‑minute interval to protect pacing.
3. Search for existing guest by name or phone. If not found, continue to add new.

2. Capture Complete Guest Details

1. First and last name.
2. Mobile number. Read back digits to verify.
3. Notes: allergies, accessibility needs, seating preferences, high chair, celebrations.
4. Manage expectations: we cannot guarantee specific tables, but we will do our best.

3. Seat and Communicate

1. Assign an appropriate table on the floor map based on party size and pacing.
2. Mark seated. Ensure the server is notified in-app.
3. If allergies or special handling are noted, alert Expo and the assigned server verbally and in the note.

4. Turn and Clean

1. When bussing is needed, use the table status to signal support.
2. Flip table to clean then available promptly to maintain flow.

5. Manage the Waitlist (Peak Times)

1. Add walk‑ins with accurate quoted time and contact number for text updates.
2. Re‑quote transparently if pace changes.