I am an IT Support Specialist with hands-on knowledge in Microsoft 365 and practical cybersecurity. I focus on delivering solutions that keep systems running smoothly and end-users supported effectively.
I have built and documented troubleshooting solutions through real-life projects, ensuring technical challenges are resolved quickly and efficiently. My work combines problem-solving with attention to detail to deliver reliable IT support.
Currently, I am growing my IT support skills through hands-on simulations, Microsoft 365 administration, and cybersecurity projects, preparing to contribute immediately to real-world technical environments.
⭐Technical Support
⭐Linux Administration
⭐Ticketing Systems
⭐Microsoft 365 Administration
⭐Networking
⭐Cybersecurity Fundamentals
Assessed a laptop’s RAM, CPU, storage, and BIOS to identify performance limitations. Recommended upgrades, such as replacing an HDD with an SSD, to improve efficiency, prevent slowdowns, and support business productivity.
Evaluated an employee system’s OS and network configuration to ensure secure setup and reliable connectivity. To ensure a secure, business-ready environment.
Streamlined team collaboration and productivity using Microsoft 365 tools. Demonstrated Excel analysis, PowerPoint insights, Outlook automation, Teams coordination, and SharePoint document management.
Designed and troubleshooted a Microsoft 365 ecosystem, user onboarding, Teams collaboration, OneDrive/Outlook troubleshooting, and structured documentation
Designed and managed an IT support ticketing workflow, documented and resolved Microsoft 365 issues including Outlook, Teams, OneDrive, and SharePoint, with priority tracking and structured resolution notes.
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