This project simulates setting up a Microsoft 365 environment for a small company and demonstrates how common user issues across Outlook, Teams, and OneDrive can be systematically troubleshooted. The goal is to showcase IT support skills, problem-solving abilities, and familiarity with Microsoft 365 tools.”

Skills Demonstrated:

• Microsoft 365 Admin concepts (Users, Licenses, Teams, OneDrive)
• Troubleshooting methodology (Problem identification → Diagnostic → Resolution → Outcome)
• Documentation and workflow skills

Step 1: Microsoft 365 Environment Setup

1. Company Overview

Company Name: Sozy Tech Solutions

Industry: Technology & Services

Number of Employees: 6

Departments & Services Used:

Description:

Sozy Tech Solutions is a small tech company moving to Microsoft 365 to improve collaboration and cloud storage. Users rely on Outlook for email communication, Teams for collaboration, and OneDrive for document storage.

2. Simulated User Accounts

Notes:

• Business Standard license gives access to Outlook, Teams, and OneDrive.