Objective

Establish a standardized, fair method for assigning serving sections that balances workload, supports smooth guest flow, and improves service consistency across all shifts.

Scope

Applies to all front‑of‑house staff and the Manager on Duty (MOD) during all operating hours. Covers table and section allocation, rotation, and mid‑shift adjustments for inside and patio areas.

Roles and Responsibilities

• MOD: Confirms open areas, staffing levels, and rotation rules. Approves adjustments.
• Host Stand Lead or Support: Builds and posts the floor chart. Executes rotation and updates in real time.
• Servers: Review assigned sections before service. Communicate constraints early.
• Support Staff: Follow posted sections and seat numbers. Report discrepancies to Host Lead and MOD.

Key Definitions

• Section: Group of tables allocated to a server for a shift or partial shift.
• Rotation: Order in which new parties are seated among active sections.
• Open Areas: Dining zones available this shift, including Patio status.

Quick Checklist

• [ ] Confirm open areas and patio status with MOD
• [ ] Verify server count and experience mix
• [ ] Assign sections and set seating rotation
• [ ] Post the floor chart at the host stand, visible to hosts and MOD
• [ ] Update the chart for mid‑shift changes and note in the log