Product experts resolve technical issues and problems for our users & customers, while improving the self-serviceability of our products and making them better.

Post-sales technical experts. CSMs maximize value and outcomes within our customer developers by helping them solve their current challenges and uncover new challenges we can solve in the product. The work is split into two parts:

Technical solutions (deep technical knowledge, constant experience to get personalized problem-solving at the technical level).
Customer health (solve their business objectives, keep track of features that hold them back, etc.).

Benchmark

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