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A Program Manager who treats every program as a business unit. 9+ years across enterprise delivery, commercial ownership, risk management and strong governance. I lead delivery end-to-end: conducting impact analysis anchored across scope, cost, and schedule; driving formal change management; and presenting clear trade-off options (ship now vs. later release) so stakeholders never lose momentum. Strongest domain: Fintech, SaaS
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Open to Remote | Full-time, Part-time, or Contract roles | ⏰ Working hours: 04:30 – 17:30 UTC
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📩 sharmilasinghal0101@gmail.com
📍Bengaluru, India
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How I operate 🔵 Every engagement I've owned, I've run as a program: scoped it, sequenced the dependencies, and managed stakeholders, timelines, and risk to a defined outcome. The client-facing layer changed across roles; the delivery discipline didn't.
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Project Management and AI Upskilling Sabbatical May 2025 - Present
Program Manager - Enterprise Accounts, Setu Jan 2024 - Apr 2025
Led a ~$200K enterprise integration program for banks and NBFCs across product, engineering, legal, finance, and sales. Drove delivery governance (sprint planning, RAID logs, UAT frameworks, change control, CBAs) to 100% SLA and regulatory adherence; cut integration cycle from ~60 to ~25 days, reduced defect backlog by 55%, and converted 65% of POC/RFP engagements into paid pilots for clients such as TATA Capital, Ujjivan Small Finance Bank, Canara Bank, TVS Credit, Manappuram, and others. [Flagship project]: Led Setu's 15-month Account Aggregator integration with Federal Bank across 7 organisations and 19 stakeholders, delivering a ~60-second consent-driven loan-decisioning flow within a ~$22K budget envelope.
Senior Account Manager, Cashfree Payments Mar 2022 - Dec 2023
Scaled Cashfree's enterprise book to ~$70M TPV via joint GTM for the easy-split, auto-collect, subscription, and verification suite products; lifted payment success ~12% by acquiring new banking terminals and rolling out a UPI Intent flow. Clients included *CheQ, InCred, Khatabook, OkCredit, Refyne, Wakefit, and Meesho.*
Account Manager - Payments Partnerships, Paytm Jan 2020 - Feb 2022
Drove $1.7M in payment-gateway business by onboarding leading consumer brands: *Dominos, Swiggy, Rapido, Cult.Fit, Jar, Rebelfood* and deepening stickiness via cashback/points campaigns and Paytm mini-app visibility (~20% lift in client user acquisition). Enabled same-day settlement for *NoBroker* and EatSure, supporting $350K revenue.
Business Development - Team Lead, Cleartax Oct 2017 - Dec 2019
Directed a 16-member CS team to onboard 13,000 GSTINs across 4,000 accounts, closed GST software at 2x price driving highest quarterly revenue, and expanded wallet share via marketplace cross-sells (mutual funds, e-way billing).
Sales Associate, Byjus Jan 2016 - Sep 2017
Generated software sales revenue through multi-channel outbound strategies spanning cold calls, Google Ads, and live-chat campaigns.
B.Tech (Computer Science) July 2012 - June 2016
Google Project Management Professional Certificate
Program Stakeholders Management in ClickUp
Agile with Atlassian Jira
AML/CFT - Payment System Operators
AWS Cloud Practitioner
Program / Project Management
Stakeholder & Vendor Management
Risk, Change & Compliance Governance
Cross-functional Delivery
Commercial Structure & Pricing
🧘🏻♀️ Yoga
👩🏻🌾 Gardening
🎶 Music festivals
🚗 Countryside road trips
🇬🇧 English
🇮🇳 Hindi
🇦🇽 Iceland 🇰🇪 Kenya
🇪🇸 Spain 🇦🇪 UAE
🇦🇿 Azerbaijan 🇮🇩 Indonesia
🇫🇷 France 🇲🇻 Maldives
🇹🇭 Thailand 🇩🇪 Germany
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