<aside> 🚧 To see the details about the changes made to Request reasons in the last release, please read the following page:
</aside>
Def.
When your shoppers decide to return or exchange a product, it means that something went wrong with their purchase. Request Reasons are the answer to the question of what went wrong. We understand that for your brand, you would like to have reasons tailored to your brand voice and be as specific as they possibly can for you.
Return Reasons let you collect information on why your products are being returned. You no longer have to settle for standard reasons like Too big, too small, changed my mind, etc. You can add as many return reasons as you want, using your brand’s voice, to collect meaningful data on your returned items.
You can even have reasons specific to different products.
You can create as many reasons as you want, and you will have full control over what they say, and even drill down to find the specific answers you're looking for by setting up sub-reasons (in form of MCQs).
To set up a Return Reason, navigate to Configure > Return Management > Request Reasons
Click on Add Reason
This will lead you to a new page, where you will set up your reason.
Let's take a look at each of the settings that make up a request reason.