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Built and aligned a multidisciplinary team at Euno to deliver a large-scale learning program for Bancolombia, translating complex technical content into structured learning experiences.

Delivered the program under tight timelines and achieved the highest-revenue project for the company.

Context

In 2021, during the pandemic, Bancolombia faced a critical challenge: continuing to train their technical teams without in-person sessions.

At the time, I was working at Euno, where we partnered with Bancolombia to design and deliver a large-scale learning program based on audiovisual content and interactive tools.

The challenge was not only what to build, but how to deliver it at scale, within a limited timeframe, and in a way that made complex technical content easier to understand.

My Role

I worked as Key Account Manager, but my role went beyond client management.

I was involved in assembling the external team, aligning them with both the client’s expectations and the internal ways of working, and ensuring delivery across the entire project.

Challenge

• The entire program had to be delivered in 6 months.
• It required building a new team from scratch (12 people).
• The content was highly technical and needed to be translated into learning experiences.
• Alignment was critical across client, team, and timelines.

Approach

I focused on building clarity and alignment early on.

This meant structuring the work, defining clear expectations, and creating a shared understanding of what “good” looked like for the client.

At the same time, I worked closely with the team to ensure the content was not just produced, but actually made sense for learners.

Impact

• Delivered a large-scale learning program within the expected timeline.
• Built and aligned a team of 12 people from scratch.