🧩 Case Study

This document presents my work on Gladia's Solutions Engineer case study.

It simulates real-world situations, helping clients troubleshoot API configurations, build and demonstrate working integrations, and analyze benchmark results to translate technical findings into actionable insights.

🎯 Objectives

The goal of this case study is to demonstrate my ability to:

• Diagnose and resolve API-level and configuration issues efficiently
• Implement and explain a real-time transcription flow using Gladia’s API v2
• Benchmark and interpret STT model performance (WER) to support product discussions and client recommendations

🗂️ Structure

• Mission 1 — Customer Support Simulation

  Responding to real client queries and investigating configuration issues

• Mission 2 — Real-Time API Implementation

  Building a simple live transcription demo leveraging Gladia’s Real-Time API v2

• Mission 3 — Benchmark Review

  Analyzing results across multiple STT providers to evaluate Solaria-1’s performance

🔗 References

• Source Code — GitHub Repository
• Live Demo — Render App (Access Key: SGlyZSBtZSE=)
• Video Walkthrough — YouTube Link
• Google Colab Notebook — Benchmark Notebook
• Power BI Dashboard — Interactive Report (Direct Link)

🧑‍💻 Mission 1 – Customer Support Simulation

The goal of this mission is to simulate realistic client interactions and provide clear, technically accurate replies.