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Start Here

FOH overview for roles, standards, and quick onboarding.

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Purpose

Provide a concise FOH overview with consistent sections and quick paths into role pages.

Service Standards At a Glance

• Be present within 2 minutes of seating and set expectations for pacing
• Offer a specific recommendation with a brief quality story
• Preempt refills and needs without being asked
• Close the loop on every request
• Communicate delays early and clearly

Quick Training Links

• Front of House
• Training Checklist
• Customer Experience

How to Use This Page

• New to FOH? Start with Positions, Pacing, and ID & Legal
• Skim Service standards at a glance before your shift
• Use Quick links to jump to training and guest standards

Front of House Overview

Waverly Stone aims to make every guest feel at home. FOH sets the tone through proactive, warm, and knowledgeable service.