This guide explains how to update the training note for a ticket that has already been submitted, so the training information stays accurate even after the ticket is created.

Update training notes after submission when needed.

1. Open the Training Panel.

   

2. Select the training ticket.

3. Open Edit Training Note using one of these options:

   • Select Edit Training Note in the ticket view.

     

   • Select the ticket menu (top-right), then select Edit Training Note.

     

4. Enter the updated note.

   

5. Select Save Changes.

   

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Other Ticket Actions

The ticket menu also supports these options:

• View Details

• Send to KC Bot

• Manual Training

  

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