Got content filled with complexity and clutter? I will sort it out and make it flow đź’¬
↗️ View my resume on LinkedIn
Create digital personalities, user journeys, natural language chatbots, voice assistants and LLM-powered assistants for messaging apps and the web
Taught English for Special Purposes for six years in private and Continuing Education
Streamline content using teaching skills like language grading, categorization and making inferences
<aside> đź’ˇ February 2022 - I teamed with Voiceflow to create a Voiceflow Chat Assistant template, using my design from the Chatbots Life Conversation Design Contest!
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How to design an ESL Assistant | Voiceflow Template
A month after participating in the Chatbots Life Contest finals, I got to see the same bot, my Polished Pro English Chat, critiqued in the first Voiceflow Live Bot Teardown. I was so happy this capture step worked! (picture above)
(this link jumps to my bot at timestamp 19:39)
Live Bot Teardown: ESL Assistant, Copywriting Best Practices, And Conversational UX
It was great participating in the 2022 Chatbots Life Conversation Design Contest! I was a Student Finalist. My design was a conversational chatbot for ESL students (English to Speakers of other Languages). It was also my first experience having my bot critiqued in front of a live audience! See below for the replay (the link jumps to my bot at timestamp 56:28)
Parts of the design that are intentional, looked like errors when the contest judges tested it live. For example, longer than usual delays between the text blocks are designed for non-native readers of English.
The judges found some errors while testing. One of my initial capture steps did not work during their test. However, the same capture step worked a month later, during the Voiceflow Live Bot Teardown.
Some highlights included when the judges discovered my No Reply message. Overall, I felt fortunate to hear the judges’ critiques and to have access to that learning experience! I also realized that my unique insights could be useful to a team looking to improve accessibility in their designs.
LIVE Conversation Design Contest
<aside> 💡 2022 In Progress - I’m taking Conversation Design Institute’s The Voice Course and the Interaction Design Foundation’s course Accessibility: How to Design for All.
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A collection of useful and concise resources
What’s the Very First Thing you’d tell someone looking to break into conversation design? Here are the digital, print, and audio resources that helped me get started.
Meet Tabby, a 24-7 virtual sounding board to help teachers self-reflect and improve their teaching
Read case study:
Journey map for teachers mentored by Tabby - see case study for detail
Originally a Conversation Design Challenge prototype, fictional company Cherie-Me Florals chatbot comes to life in AWS Lex with personality and dialogue.
Read case study:
The Cherie-Me Florals chatbot was originally built with the Botmock prototyping tool, and was the model to build the AWS Lex bot. On the left is a list of AWS Lex Intents I created as a sample. BusinessHours was suggested in the template. See case study for detail