Inspired by Maaike's Library, Collected by Diedra
These materials helped me understand conversation design. Topics are organized starting with the basics, then following steps in the design process
<aside> 💡 Print books that I own or have borrowed
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Designing Voice User Interfaces
<aside> 💡 Courses I've taken from Sept 2019 - Now
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UX Design Courses & Global UX Community
Get certified online in UX writing courses * UX Content Collective
Chatbot Writing & Design Course * UX Content Collective
<aside> 💡 Learn from the pros!
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A Pattern Library for Conversation
<aside> 💡 What’s the very first thing you’d tell someone looking to break into conversation design? Watch and learn!
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Content Design for the Conversational Interface | Design & Content Conference 2021
UXPA: Basics & Best Practices of Writing for Chatbots - Hillary.Black
VOICE Talks | VUX World's Kane Simms explains the benefit of designing AI to "listen better"
<aside> 💡 Thanks for the advice!
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My Journey into Conversation Design
Learn conversation design for free
How do I become a conversation designer?
6 steps to get into Conversational AI and Voice Technology
<aside> 💡 Great overviews!
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A Conversational Design Primer
Conversation Design for Chatbots: The Ultimate Guide | Landbot
The Guide to Conversation Design | Voiceflow
Best practices in conversation design
<aside> 💡 Beyond the Big 5
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The Four Dimensions of Tone of Voice in UX Writing
Link to Linguistics: Episode 03 - Politeness
Every Single Cognitive Bias in One Infographic
<aside> 💡 Check out Section 3.1 in the paper on ResearchGate- The 12 Heuristics for Conversational UX Analysis
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Best Practices for IVR Conversational UX Design
<aside> 💡 Something for everyone in this toolbox!
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A comprehensive list of UX design methods & deliverables (2021)
<aside> 💡 Try this free course, Become a Content Strategist, for an outline on how to do a content audit
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<aside> 💡 I started learning CxD with text bots. How is designing for voice different, and what does "Voice 1st" mean?
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Ben Sauer Talks Voice UX in Healthcare and Other Use Cases - Voicebot Podcast Ep 139 - Voicebot.ai
<aside> 💡 Check out the Bots Brasil video- lots of insightful tips!
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50 AI Terms Every Beginner Should Know
Episode 5: Making conversations work by Open Dialogues
Set bot confidence thresholds with confidence | Genesys
Linguistics and Conversational AI: the connection explained
<aside> 💡 Watch the Resilient Chatbots video to learn 8 different types of repair strategies and what scenarios they fit
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Resilient Chatbots | Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
Best 10 Examples And Guidelines For Error Messages
The Six Common Challenges of Underperforming Intents
Failure IS An Option: How to Help Your Chatbot Fail (Conversation Design Summit 2021 Replay)
<aside> 💡 Human ←→ Bot Teamwork
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How to Blend Artificial and Human Intelligence with Conversation Design
<aside> 💡 Super concise about a very broad subject
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What We Look for in Content Design Portfolios and Work Samples
<aside> 💡 So, what does a Conversation Designer really do?
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Job Titles in Conversational AI
Who are conversation designers and what do they do?
Companies hiring conversation designers
Expanding the Definition of Conversation Design | Voiceflow