This module teaches essentials of serving spirits, product knowledge, and guest Q&A. Tests can be retaken at any time.

Objective

Deliver consistent, legal, and guest-focused bar service that aligns with our standards.

Scope

FOH team members interacting with alcoholic beverages and bar-related guest questions during service.

Quick Checklist

• Verify legal drinking age before serving alcohol
• Use seat numbers on all drink orders
• Confirm allergies and preferences when relevant
• Communicate ETAs on cocktails and wine service
• Log incidents or refusals immediately to the MoD

Bar Standards Guide

Service Flow

Knowledge Targets

Resources

• Checking IDs & Legal Responsibilities
• Floor Chart

Common Refusal Scripts

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Refuse service when ID is invalid or intoxication is observed. Notify the MoD immediately and document the incident.

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Training and Assessments