Hi! I am a Strategic Customer Success & Revenue Operations Specialist with 4+ years of experience driving growth for global SaaS platforms. I do not just ‘handle interactions’; I protect and grow Annual Recurring Revenue (ARR). Most recently, I engineered a data-driven retention framework that increased renewals by 31% and recovered at-risk revenue across 150+ high-value accounts. I bridge the gap between Customer Success and Engineering (Jira), resolving Tier 2 technical escalations and maintaining a 96% peak CSAT in high-stakes environments.
My approach has been recognised through multiple internal Quarterly Excellence Awards, with case outcomes spanning $36K+ in gift delivery revenue, a $4,200+ retention win from a single proactive intervention, and cross-platform revenue generation — all proof that going beyond the ticket drives real business impact.
Currently exploring opportunities in:
Download My CV
Adah_Cindy_Okot_-Customer_Success&_Revenue_Operations_Specialist.pdf