Description

Role: Customer success

Location: Remote

Scope: Hourly / Full time

Vyzer ****is a digital-first, wealth control and management platform focused on bringing value to millions of accredited investors in the US. Empowering them to control and manage their wealth, specifically alternative investments, by automatically tracking investment performance, analyzing financial documents, tracking investment cash transactions, providing insights and recommendations based on crowd sourced, AI driven data and more.

We are looking for a customer success manager who can provide ongoing support to our customers and insure the most amazing experience possible which requires the highest level of service.

Ultimately, you will work directly with customers to help solve their problems and ensure their satisfaction. You will also work closely with the team at Vyzer to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities

• Establish clear customer retention goals
• Assist customers with setting up and navigating Vyzer’s platform
• Communicate with customers via Email, Discord, Intercom and other channels
• Promote the value of the product
• Promote value through customer experience
• Review customer complaints and concerns and seek to improve the customer experience

Requirements

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential