About the Role

At Vitally, we empower our customers to achieve success by seamlessly integrating their systems with our platform. We're seeking a Solution Architect to deliver exceptional technical solutions, guiding customers from deployment to long-term value realization.

In this role, you’ll be the customer facing technical expert of Vitally, focusing on efficient data integration and enterprise architecture alignment. You’ll serve as a trusted advisor, solving complex challenges, optimizing configurations, and driving adoption at scale for our customers during the pre sales and implementation phases of the customer journey. If you excel at balancing technical expertise, problem-solving, and customer engagement, we want to hear from you.

Responsibilities

• Technical Lead: Provide dedicated technical support during pre-sales and implementation phases, ensuring that client queries are addressed promptly and accurately.
• Drive Time-to-Value: Engage directly with clients, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge.
• Thought Leadership: Address complex technical issues that arise during sales and deployment, ensuring that solutions are implemented efficiently and effectively.
• Be a Trusted Partner: Provide expert guidance on leveraging Vitally to maximize value within their enterprise systems.
• Empower Customers: Train teams to efficiently bring critical data into Vitally, boosting operational effectiveness.
• Collaborate Cross-Functionally: Work with product, engineering, and customer success teams to enhance processes and refine the platform with customer feedback.

Requirements

• Have 5+ years of SaaS Solution Architecture/Professional Services experience in deployments and/or architecture
• Strong customer communications skills, with a proven ability to engage both technical and non-technical stakeholders at scale
• Can troubleshoot and resolve complex software issues while creating organized plans to ensure customer success post-onboarding.
• Working experience integrating with Salesforce, HubSpot, Mixpanel, Amplitude and others
• Working experience with APIs, Data Warehouses, CDP’s and Cloud Services
• Bonus Points:
  • Cloud Services Certification (Azure, GCP, AWS), SQL, JavaScript, Python skills
  • Sales Engineering experience (not a requirement)

About Vitally:

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Mixpanel, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders-- from CSMs to CEOs.