About the Role

We're looking for a Senior Product Manager to join the Vitally team and play a key role in building out critical and exciting new areas of the product. In this role, you’ll work cross-functionally across the entire organization & report to our Group Product Manager. You have exceptionally strong problem-solving abilities and thrive in both self-directed efforts and as part of a collaborative team. You continuously find ways to contribute to your team and organization beyond the normal boundaries of your role.

Responsibilities

• Organize and analyze user feedback, prioritize new features and changes in the product, and maintain a product roadmap for the future
• Collaborate with the engineering team to write, estimate, and prioritize stories for new feature work
• Create and monitor metrics to understand users' behavior at scale.
• Create and evaluate markers of success for new product features and changes to measure the impact of work
• Create strategies for testing new features before or after development
• Work with Marketing, Sales, and Customer Success to collect customer feedback, keep product documentation up-to-date, and coordinate releases

Requirements

• 4+ years experience as a product manager or related position, where you've built and launched products with highly cross-functional teams
• Proven record of delivery and building amazing things that you are proud of in a business setting
• Experience with conceptualizing and executing high-profile product demos for keynotes, high-profile customer meetings, and analysts in the enterprise SaaS space
• Exceptional written, visual, verbal communication, and presentation skills
• Analytical mindset with the ability to gather and interpret data to inform product decisions.

About Vitally:

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Mixpanel, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders-- from CSMs to CEOs.

We’re a high-growth, VC-backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success.

If you get excited about ownership, autonomy, impact, and quality output -- then we’re excited about you. We’re not here to hold your hand, but we’re here to build a great product together.