If you're experiencing issues opening or closing your lockbox, here are some steps to try:

1. Check that the code is cleared by pulling down on the clear tab
2. Try entering your code again, making sure to press each number firmly
3. Once the code is reentered, pull the tab to open or close the lockbox

How to Use the Lockbox

https://youtu.be/7_KIx1lRWTY