<aside> đź“… Up to 22 months to complete
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<aside> ⏰ 8 hours per week
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<aside> ➡️ Requirements:
The programme is highly flexible, being designed to provide a broad programme of professional development for individuals who have undertaken training at a lower level (e.g. the Level 3 Team Leader Apprenticeship) and/or who have acquired significant professional experience in management but who wish to develop their knowledge and skills further in order to improve their performance and progress their careers.
The broad purpose of the occupation is a leadership role, with operational and project responsibilities. An operations manager will have responsibility for managing individuals or a team. They provide direction, instructions, and guidance to ensure the achievement of set goals. They are vital for the smooth functioning of all departments in any organisation and are often responsible for ensuring their function is correctly administered and maintained in line with legislation and the organisation’s policies and procedures. Operations managers will provide clear, and inclusive leadership and direction relating to their area of responsibility within an organisation. Typically, this involves setting, managing, and monitoring achievement of core objectives that are aligned to the overall strategic objectives of their organisation. In a smaller organisation they are also likely to contribute to the execution and achievement of the strategic objectives.
Participants must be working in a managerial capacity in order to be able to complete this apprenticeship. Ideally (though not necessarily), they will also have developed some knowledge of leadership and management theory through participation in previous learning such as the Team Leader apprenticeship or the CMI Level 3 Diploma in Management and Leadership.
The Operations Manager apprenticeship standard details the knowledge, skills and behaviours (KSBs) expected of a competent Operations Manager. The KSB are covered through 14 duties, these are: