TickX is a transformative software company which provides award-winning customer journey, analytics and marketing technology to global clients including Harry Potter and the Cursed Child, Hamilton, Immersive Disney Animation, Museum of Broadway and many more.

We work with giants in the entertainment and attractions world, with clients spanning the UK, USA, Canada and Mexico.

TickX is on a mission to unlock the power of bookings for the events, attractions and entertainment industries globally, and our company is underpinned with values to provide rapid results, work in deep collaboration, and find solutions to real problems.

We have a remote-first culture with a global team, where we come together for collaborative European destination away trips. We’re at an exciting point in our journey having expanded to win clients in theatre, activities, museums, exhibitions and attractions, and with ambitious growth plans. We are now looking for a Solution Expert, who loves solving problems and finding solutions to challenges to join our customer success team at TickX.

TickX is committed to equality and diversity and welcomes applications from all sections of the community. All applicants for roles will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

The Role

We are looking for a full-time Solution Expert to join TickX at what is an exciting time in the growth of the business.

The role will sit within the Customer Success team, reporting into our UK based Senior Solution Expert. This role will provide support for the Customer Success, Product and Engineering teams by utilising our toolkit, solving client queries, monitoring our automated alerting and triaging/escalating any problems.

The role will be working closely with our UK and US teams to become a trusted point of contact for round the clock support to our global clients.

The Roles & Responsibilities of the role are comprised of:

• Running the technical setup of new clients onto the TickX platform
• Responding in a quick manner to client queries including rapid response in case of any urgent issues based on understanding of the platform and common sense
• Assisting with technical setup of features and tools
• Proactively monitoring alerts and system health to detect any issues
• Being a true problem solver - troubleshooting issues and finding resolutions
• Where relevant providing guidance to clients on TickX systems, toolkit and services which are available to them
• Documenting new processes and sharing knowledge with the wider support team
• Providing feedback to the engineering and product team on which tools would be most helpful to the solution expert team