Templates to centralize customer support processes and scale your team's impact. Build a public help center with no web dev, or organize product FAQ's in one place.
Map rich, detailed customer journeys that accurately capture key the steps, sentiments and goals of your target personas.
Keep track of who's who.
Track the status of day-to-day support tasks.
Manage communication with clients, alongside the projects and tasks that you're working on for them.
Streamline future launches and collaborate more efficiently on project tasks.
Create and store team processes in a central and searchable location.
Keep responses to common support questions in one place for everyone to see.
Capture notes from all meetings in one accessible spot.
Build your own help center.
A standard operating procedure (SOP) outlines how things at your company are done.
Easily build a help center for your company.
Utilize a dynamic project charter that doesn't go stale.
Share popular support guides, answer frequently asked questions, track feature requests, and more.