At Sparqle, we’re building the future of sustainable delivery. Our platform connects e-commerce customers (such as Decathlon, Ricoh) to sustainable last mile carriers in the Netherlands and Belgium, helping cities reduce emissions and making logistics more efficient. We’ve just raised funding again, and we’re scaling quickly. That’s why we are looking for operators who thrive in a fast-moving startup environment and that want to make meaningful impact.
Your role
As Head of Operations, you operate at the heart of our business. You turn customer feedback into product improvements, collaborate with engineering on the roadmap, and make sure our carrier network delivers the quality our customers expect.
This role is a mix of product, data, and operational excellence.
You drive the product forward, and you ensure it works in the real world.
What you will do
Operations & Network
- Ensure our emission-free carrier network performs reliably across all regions.
- Analyse performance data and identify opportunities to improve delivery quality and punctuality.
- Lead performance reviews with carriers and support them in optimising their processes.
- Support network expansion by identifying and onboarding strong carrier partners in new cities and countries.
- Build scalable operational processes that prepare us for the next stage of growth.
Product
- Collect and structure feedback from merchants, carriers and internal teams.
- Translate insights into clear product requirements and help shape our roadmap.
- Monitor customer tickets and platform issues, prioritise them with engineering, and ensure smooth resolution for both operational continuity and product improvement.
Cross-team collaboration
- Work closely with founders, sales, and engineering.
- Act as the link between real-world operations and product development.
- Bring customer and carrier insights straight into the product loop.