Pakceta/Zásilkovna app is part of Sounds Good Agency s.r.o, herein treated as "Our Company". This privacy policy will explain how our organization uses the personal data we collect from you when you use our application.

Topics:

What data do we collect?

Our Company collects the following data:

  1. Technical access credentials from Shopify - as presented in the initial app installation screen - that allows us to:
  2. Shopify Order data - for all orders configured as Zásilkovna on our interface - as detailed in 1;
  3. Shopify Store's domain and email;
  4. Configuration and other misc. data to which consent is given and can be easily withdrawn (e.g. notify me when plan X is available) - date of accepted terms and conditions and other data that is required for the application to work;
  5. Analytics data to observe behavior and help us understand issues that the merchant might face;
  6. Any personal contact details and request details when contacting our customer support;
  7. Pickup point(s) chosen by the customer - so that we can write them on the Order;

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  1. Use our application - on which we collect the analytics, cookies data, and required configuration data;
  2. Voluntarily complete a customer survey or provide feedback on any of our message boards or via email;
  3. Whenever a merchant's customer chooses the pickup point - we receive the ID and name as provided by Zásilkovna - and store it in Shopify's order
  4. Send a customer support request;