This page is publicly available as announced here. It is part of our internal Notion workspace (a great tool for remote teams, check it out!).
Feel free to ask questions as comments directly in this page!
Remote teams are only as successful as their ability to communicate with their peers.
This guide is about how we communicate as a remote team at Skyscrapers.
Compared to regular in-person teams, remote teams experience essential differences. ****
Much meta-information is lost: non-verbal communication (body language, intonation, ...), physical context and so on. Because of this, things can easily be misinterpreted or trigger an emotional response. As a sender, it's difficult to know how the message was received, if it was even received.
It's also more difficult for informal information to spread. In a typical company, much informal information goes around: who's working on what, who is stuck, emotional states of people and what's going on in people's personal lives. Besides keeping everybody up to date, informal information automatically creates a sense of togetherness, flow and trust. In a remote team, you need to add this information consciously to get the same benefits.
Many of the guidelines in this guide directly support these challenges.
Related resources (not public):
A guideline is a statement by which to determine a course of action. A guideline aims to streamline particular processes according to a set routine or sound practice. Guidelines make the actions of a team more predictable, and presumably of higher quality.
Most of these guidelines apply to Slack, our preferred channel for day-to-day communications.
Communicating clearly helps people understand better and will help you achieve your goals.