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Being remote

Remote teams are only as successful as their ability to communicate with their peers.

This guide is about how we communicate as a remote team at Skyscrapers.

Compared to regular in-person teams, remote teams experience essential differences. ****

Much meta-information is lost: non-verbal communication (body language, intonation, ...), physical context and so on. Because of this, things can easily be misinterpreted or trigger an emotional response. As a sender, it's difficult to know how the message was received, if it was even received.

It's also more difficult for informal information to spread. In a typical company, much informal information goes around: who's working on what, who is stuck, emotional states of people and what's going on in people's personal lives. Besides keeping everybody up to date, informal information automatically creates a sense of togetherness, flow and trust. In a remote team, you need to add this information consciously to get the same benefits.

Many of the guidelines in this guide directly support these challenges.

Related resources (not public):

General guidelines

A guideline is a statement by which to determine a course of action. A guideline aims to streamline particular processes according to a set routine or sound practice. Guidelines make the actions of a team more predictable, and presumably of higher quality.

Most of these guidelines apply to Slack, our preferred channel for day-to-day communications.

Communicate clearly

Communicating clearly helps people understand better and will help you achieve your goals.