Credits — written by Adam.#7789 — proofread and adapted to Notion by Note#4533


Important Members

These are the members of our team you should go to for support with commissions or issues during your time as Commission Manager. If you have any issues with payments (e.g. client payments not being confirmed automatically, manager cuts not being sent to your CM bank, etc) you should contact Melle.

By agreeing to act as a Commission Manager at Senior Team, you automatically agree to and are bound by the applicable terms of our Freelancer Agreement and Conduct Guidelines, listed here.

Claiming Tickets

All new tickets will be posted in #new-tickets at the top of the client Discord server. Commission Managers have a set "ticket limit," which determines the number of tickets they can be managing at one time; if you are below that limit, you'll be able to claim new tickets. The automatic limit when you are brought on as a Trainee Commission Manager (CM) is 15, and once promoted out of your Trainee phase, your limit will be set to 30. After this, you may message the Quality Assurance Head (Tornnado) ****to request an increase in your claim limit. You will find your limit in #performance on the Freelancer Discord.

Types Of Tickets

Commissions

These are the most common types of tickets. After you claim a commission ticket and get added to the channel, you should greet the client and let them know that they can ping or DM you if they encounter any problems or issues during the commission process. Below, you’ll find a few templates of messages you can send to the clients after you claim a ticket.

  1. “Hello,@User! I will be your Commission Manager, who’ll help you throughout the order process. Your commission has been posted to our freelancers, they will get back to you as soon as possible. Please feel free to ask me any questions and don’t hesitate to ping me when you need assistance!”
  2. “Hey there! I’ll be your Commission Manager for this ticket. Your commission has been posted to our freelancers, they will get back to you as soon as possible. Please let me know if any issues or concerns arise :)
  3. Hey @User! I'll be your Commission Manager for this ticket. Please feel free to ping me if you have any questions or concerns.

You can also be selected as the Commission Manager of a specific ticket by the client. In case that happens, you will be DMed by the Senior Team bot, and you can send the following message in the ticket after you get added:

  1. “Hey, thank you for selecting me as your Commission Manager. Your commission has been posted to our freelancers, they will get back to you as soon as possible. Feel free to ping me if you have any issues or concerns. ”